1. Service Provider Data

Peter's Szalajka Limited Liability Company
Registered office: 1031 Budapest, Péter utca 4.
Branch office: 3348 Szilvásvárad, Park utca 25. A. building
Tax number: 13012946-2-41
EU VAT number: HU13012946
Company registration number: 10-09-445357

2. General Rules

2.1. These "General Terms and Conditions" regulate the use of the Service Provider's accommodations and services.
2.2. Special, individual conditions are not part of these General Terms, but do not exclude the possibility of separate agreements with travel agents, tour operators, or different conditions depending on the type of business.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest.
3.2. If the order for the services is placed directly by the Guest with the Service Provider, the Guest is the Contracting Party. In this case, the Service Provider and the Guest become contractual parties (hereinafter: Parties).
3.3. If the order is placed by a third party (hereinafter: Agent) on behalf of the Guest, the conditions are regulated by the agreement between the Service Provider and the Agent. In this case, the Service Provider is not obliged to check whether the Agent lawfully represents the Guest.

4. Formation of the Contract, Reservation, Modification, Notification Obligation

4.1. Based on the Guest’s verbal or written inquiry, the Service Provider sends an offer. If no booking is made within 48 hours of sending the offer, the Service Provider’s offer is no longer binding.
4.2. The Contract is concluded when the Service Provider confirms in writing the Guest’s verbal or written reservation. This constitutes a written contract.
Verbal reservations, agreements, modifications, or verbal confirmations by the Service Provider are not considered contracts.
4.3. The contract for accommodation services is for a fixed period.
4.3.1. If the Guest leaves before the end of the agreed period, the Service Provider is entitled to charge 100% of the service fee specified in the Contract. The Service Provider may resell the room vacated before the end date.
4.3.2. An extension of stay initiated by the Guest requires the prior consent of the Service Provider. In such cases, the Service Provider may require payment for services already used.
4.4. Any modification or amendment of the Contract must be in writing, signed by both Parties.
4.5. Online reservation

Instant online bookings made via the hotel’s official website (www.szalajkaliget.hu) will be confirmed by email within 24 hours. If no deposit is paid during booking, a deposit request will be attached to the confirmation.

If, despite the Service Provider’s best efforts, an incorrect price appears on the website (especially an obviously erroneous or disproportionate price, or due to a system error showing “0” HUF or “1” HUF), the hotel is not obliged to confirm the service at the incorrect price. Instead, a new offer will be issued with the correct price, and the Guest may cancel the reservation without justification.

5. Cancellation Policy

5.1. Free cancellation is accepted up to 7 days before arrival (by 16:00) during non-peak periods.
In case of late cancellation or no-show, the penalty equals the room rate for one night as stated in the confirmation.
During holidays and peak periods, cancellations are free up to 21 days before arrival; after this, the penalty is the paid deposit (20%).
During New Year’s Eve and Easter, cancellations are free up to 30 days before arrival; after this, the penalty is the paid deposit (40%).
Please note: all booked nights must be paid for even if the services are not or only partially used.

6. Prices

6.1. Current room rates are displayed in the hotel rooms or at reception. Prices of other services are available at the relevant departments (restaurant, wellness).
6.2. The Service Provider may change advertised prices without prior notice.
6.3. When publishing prices, the Service Provider specifies whether they include applicable taxes (VAT, tourist tax), and indicates the exact amount of the tourist tax.
6.4. Current discounts, promotions, and offers are published on www.szalajkaliget.hu.
6.5. Child discounts are also available on the website.

7. Payment, Guarantee

7.1. Unless otherwise agreed, payment for services must be made before departure, but the Service Provider may allow post-payment by individual agreement.
7.2. To guarantee bookings and payments, the Service Provider may:
a) request a credit card guarantee (blocking the amount on the card), or
b) request a deposit (partial or full prepayment).
7.3. Invoices are issued in HUF in line with Hungarian tax regulations. Prices in EUR may be converted at the daily exchange rate of the Service Provider’s bank on the day of arrival.
Accepted payment methods: cash (HUF, EUR), bank transfer, and credit cards (Visa, EC/MC, JCB).
7.4. Any costs related to the chosen payment method are borne by the Guest.
7.5. For public holidays, peak periods, bookings over 100,000 HUF, or certain packages/events, a deposit of 20% is required (40% for New Year’s Eve and Easter). Bookings are confirmed only after the deposit arrives by the deadline stated in the deposit request.
If the booking is made within 24 hours of arrival, the full amount must be paid on arrival, before check-in.
7.6. Online bank card payment: Payments are processed via the K&H Bank secure payment system. Accepted cards: VISA, VISA Electron, V-Pay, MasterCard, Maestro, JCB, and SZÉP Cards (K&H, OTP, MKB).

8. Conditions of Use

8.1. Rooms can be occupied from 15:00 on the day of arrival (check-in) and must be vacated by 11:00 on the day of departure (check-out).

9. Pets

9.1. Pets are generally allowed in the apartment houses for an extra fee, under the Guest’s supervision. Pets are allowed only for accessing the rooms; other common areas (restaurant, pool, etc.) are off-limits.
9.2. The Guest is fully responsible for any damages caused by the pet.

10. Refusal of Service, Termination of Obligation

10.1. The Service Provider may terminate the contract immediately and refuse services if:
a) the Guest uses the room or facilities improperly,
b) the Guest violates hotel safety rules, behaves offensively, aggressively, under the influence of alcohol/drugs, or otherwise unacceptably,
c) the Guest suffers from an infectious disease,
d) the Guest fails to pay the required deposit on time.
10.2. If the contract cannot be fulfilled due to force majeure, it is terminated.

11. Accommodation Guarantee

11.1. If the Service Provider cannot provide the confirmed services (e.g. overbooking, operational issues), it must arrange alternative accommodation immediately.
11.2. Obligations:
a) provide services at the confirmed price and duration at an equal or higher category hotel,
b) provide free phone access for notifying the change,
c) provide free transfer to the alternative hotel and back if applicable.
11.3. If these obligations are fulfilled and the Guest accepts the alternative, no further compensation can be claimed.

12. Illness or Death of the Guest

12.1. If the Guest falls ill and cannot act for themselves, the Service Provider offers medical assistance.
12.2. In case of illness or death, the Guest’s relative, heir, or payer is liable for medical/procedural costs, used services, and damages caused by illness/death.

13. Rights of the Guest

13.1. The Guest may use the booked room and facilities normally included in the service.
13.2. The Guest may lodge complaints in writing during their stay. The Service Provider investigates and records these.
13.3. Complaints cannot be made after departure.

14. Obligations of the Guest

14.1. The Guest must pay for ordered services by the agreed deadline.
14.2. Guests must ensure that children under 14 remain under adult supervision.
14.3. Guests may not bring outside food/drink into the hotel’s catering units.

15. Liability of the Guest

The Guest is liable for damages or losses caused to the Service Provider or third parties by themselves, companions, or those under their responsibility.

16. Rights of the Service Provider

If the Guest fails to pay for services, the Service Provider has a lien on the Guest’s personal belongings brought to the hotel.

17. Obligations of the Service Provider

The Service Provider must:
a) provide accommodation and services as per contract and standards,
b) investigate written complaints and take necessary actions, documenting them in writing.

18. Liability of the Service Provider

18.1. The Service Provider is liable for damages caused within its premises by its staff.
18.1.1. Not liable for unavoidable external events or damages caused by the Guest.
18.1.2. Restricted areas: the Service Provider is not liable for damages/injuries there.
18.1.3. Guests must report damages immediately and provide all necessary details.
18.2. The Service Provider is also liable for loss/damage of guest property placed in designated areas, rooms, or entrusted to authorized staff.
18.2.1. Liability for valuables, securities, cash only if expressly accepted for safekeeping, or if the damage occurred due to the Service Provider’s fault.
18.3. Compensation limit: max. 5 times the daily room rate.
18.4. Local laws apply in individual cases.

19. Confidentiality

The Service Provider acts in line with its Privacy Policy. Personal data are handled confidentially, in accordance with Hungarian and EU regulations. Data are not shared with third parties except where necessary (e.g. post, courier). Staff and partners are bound by confidentiality.

20. Force Majeure

In case of war, fire, flood, weather conditions, power failure, strike, or other uncontrollable events, either party is released from obligations as long as the event lasts. Both parties shall minimize risks and repair damage/delay as soon as possible.

21. Applicable Law and Jurisdiction

Hungarian law applies. Any disputes arising from the service contract fall under the jurisdiction of the competent court at the location of the service.